General Information
Systm Online - Booking Appintments and ordering prescriptions online
If you have your password and username you can access system online
by clicking below
Click here to access systmonline
Book
Appointments
System Online enables you to manage your
appointments online, day or night. You can book, cancel or remind
yourself of when your next appointment is scheduled, and have access to
both nurse and doctor appointments.
Order Prescriptions
System
Online allows you to order your repeat prescriptions and you can order
additional medications that you have had in the past by requesting this
in the comments box. You can then pick up the prescription 2 days later.
Got a Question?
You can ask a question to
the practice via the comments box. Leave your email address and we will
endeavour to answer your question to the best of our ability. If you
have an urgent matter you should contact the surgery over the phone.
How
do you register?
You need to bring 2 forms of photo
identification (Driving Licence & Passport) and 2 documents
with your name and address (Domestic Bill & Birth
Certificate).
You will then be given your username and password and
instructions on how to use System Online. If you are housebound, please
write to us and we will send you your username and password marked
private and confidential in the post.
Can I see my
medical records?
System online will only give you access to
your repeat prescription list and your appointment schedule. You will
not have access to your medical records.
Is it safe?
All
the information held on System Online is safe and secure. The
SystmOnline service has been developed, tested and accredited by a
government body called NHS Connecting for Health. The only personel who
have access, will by yourself and practice staff who have the necessary
authorization.
Appointments
We offer both, “book on the day” appointments and “book in advance” appointments, bookable over the following 4-6 weeks. We have a high ratio of appointments in relation to our patient population, helped by having three branches, but we acknowledge that it is not always possible to see the doctor you want at the time you want.
All doctors work equally at our three branches, Belfairs, Kent Elms and Rayleigh Road, and you can be seen at any site once you are a registered patient.
Our “book on the day” appointments open at 08:00, and are distributed on a first-come, first-serve basis, so it is important to call early. “Book in advance” appointments should be made in the afternoon in order to free the phone lines in the morning.
Extended Hours
We offer extended clinics on Monday - Wednesday from 17:00 - 20:00 at the Rayleigh Road Branch. These appointments are intended for patients whom find it difficult to make surgeries during normal working hours for routine scheduled appointments. If you have access to the internet you will be able to book and view your appointments in advance through System Online.
Out of Hours
Between the hours of 18:30-08:00 the following morning, there exists a triaging medical service. This service is designed for emergencies and offers local GP appointments at Southend Hospital, Basildon, Brentwood and Grays. You will be automatically connected to this service by dialing the usual branch number. If your condition is life-threatening you should call “999”, otherwise the best place for information is NHS direct on 0845 4647.
Home Visits
We offer home visits, but these are intended for patients whom are physically unable to get to the their branch such as the elderly, frail and bedbound. They are not intended for patients whom it is inconvenient to get to the surgery. They are a huge resource on time, and commonly take up the equivalent of 6 normal clinical appointments. Home visits should be booked before 10:30am.
Prescriptions
For repeat prescriptions please allow 48 hours for the scripts to be reviewed and signed. We do not accept requests for medications by phone, and therefore, requests should be hand-written or emailed. You must clearly write your name, date of birth, the medications and dosage that you require. If you have access to the internet you will be able to order prescriptions online using System Online (click here).
We regularly review your medications and sometimes we may stop medications, or ask you to speak to a doctor about a certain item. We review your medications annually, and you will be invited to speak or see a doctor regarding your medications.
Choose & Book
We offer “Choose and Book” which allows you to choose where you would be like to be seen. Time and convenience are often the driving factors behind patient choice and this is often best served by the local NHS services, but please inform the doctor if you wish to be seen by a specific health provider.
Fortis
We are part of a large commissioning group of medical practices within Southend called “Fortis”. The aim of this group is to tailor services to our local population, to improve quality, shorten waiting times, and maximize efficiency of the NHS. You may well experience this by being seen by a health provider, (Consultant, podiatrist, physiotherapist, or counsellor for instance) locally. At present we offer many services and are currently expanding to include sophisticated cardiology investigations within the community. Please visit http://www.fortishealthcareuk.com/ for more information.
Fees
| Certificates | |
|---|---|
| Private Sick Note | £15 |
| Private Prescription | £15 |
| Certificate of Fitness | £36 |
| Letter – to whom this may concern | £25 |
| Reports | |
|---|---|
| Sickness accident certificate | £36 |
| Employers Report | £55 |
| Employers Report with examination | £125 |
| Access to records under data protection (Computer) | £10 |
| Copies of reports (Electronic + Paper) for patients | £30 |
| Medical Examinations | |
|---|---|
| Adoption medical | £65 |
| Employment Medical | £125 |
| LGV PCV Driver Examination | £125 |
| Elderly / taxi - driving fitness certificate (with medical) | £125 |
| Elderly / taxi - driving fitness certificate (report only) | £55 |
| Sports Medical | £125 |
| Sports Medical report | £55 |
| Fitness to attend sports/school/university | £42 |
| Fitness to attend sports/school/university with medical | £125 |
| Travel | |
|---|---|
| Holiday Cancellation Certificate | £30 |
| Fitness to travel /attend | £25 |
| Private Prescription for travel drugs | £10 |
| Cost of administration of travel vaccinations | £30 |
Pharmacies
For a comprehensive list of pharmacies in southend please click here
There are local chemists to each branch. The DayNite Chemist is open late for medical needs.
Belfairs Branch
Belfairs Chemist
327 Eastwood Road North
Leigh-on-Sea
Essex SS9 4LT
Tel: 01702 525123
Opening Times
09:00 - 18:30 Mon-Fri Sat 09:00-13:00
Rayleigh Road Branch
Woods Chemist
372 Rayleigh Road
Leigh-on-Sea
SS9 5PT
Tel: 01702 525179
Opening Times
Mon, Wed, Thu, Fri 09:00 -19:00,
Tue & Sat 09:00-17:30
Kent Elms Branch
Boots The Chemist
9-13 Rayleigh Road
Leigh-on-Sea
Essex SS9 5UU
Tel: 01702 525604
Opening Times: Mon-Fri 08:30-18:30
DayNite Pharmacy
261 London Road
Hadleigh
Essex SS7 2BN
Tel: 01702 559173
Opening Times 09:00-23:00 365 Days A Year
